DeviceMaster DM/PRO/RTS/Serial Hub Troubleshooting
Review the following information before calling Technical Support because they will request that you
perform many of the procedures or verifications before they will be able to help you diagnose a problem.
The following checklist may help you diagnose your problem:
Verify that you are using the correct types of cables on the correct connectors
and that all cables are connected securely. See the
DeviceMaster Installation and Configuration Guide for up-to-date cabling information.
Most customer problems reported to Pepperl+Fuchs Comtrol, Inc. Technical Support are eventually traced to
cabling or network problems.
Make sure that you have installed and configured the latest driver.
Make sure that the serial device settings in the NS-Link driver match the
serial device that you are connecting to the port.. If configuring the DeviceMaster
(DeviceMaster DM-2000 series, DeviceMaster PRO, DeviceMaster RTS, and DeviceMaster Serial Hub) for sockets,
make sure that the Server Status (main) web page matches the
serial device that you are connecting to the port.
If you have a spare DeviceMaster try replacing the DeviceMaster.
For additional troubleshooting, you can refer to one of the following:
You can refer to the DeviceMaster Installation and Configuration Guide or the
DeviceMaster NS-Link User Guide for Windows
for additional troubleshooting ideas.