Comtrol Logo

 Downloads
 DeviceMaster
 DM/PRO/RTS/Serial Hub
 EIP
 EIP-MOD
 Hardware Installation
 PortVision DX and Utilities
 Program IP Address
 Firmware
 Firmware Procedures
 Documentation
+Troubleshooting
 LT
 MOD
 PNIO
 UP
 IO-Link Block
 IO-Link Master
 RocketLinx
 RocketPort
 RocketPort USB Serial Hub II
 Troubleshooting
 Obsolete/Legacy Files
 Support Contribs Directory
 Comtrol Forum
 Lodging Link Online Support
 Download Issues
 Report Site Issues

Troubleshooting

This section contains troubleshooting information for your DeviceMaster EIP-MOD. You should review the following information before calling Technical Support because they will request that you perform many of the procedures or verifications before they will be able to help you diagnose a problem.

If you cannot diagnose the problem, you can contact Pepperl+Fuchs Comtrol, Inc. Technical Support.

Troubleshooting Checklist

The following checklist may help you diagnose your problem:

  • Verify that you are using the correct types of cables on the correct connectors and that all cables are connected securely.

    [Note]
    Note

    Most customer problems reported to Pepperl+Fuchs Comtrol, Inc. Technical Support are eventually traced to cabling or network problems.

  • Reboot the system and the device.

  • If you have a spare EtherNet/IP - Modbus device, try replacing the device.

General Network Troubleshooting

Review the following for general network troubleshooting.

  • Reset the power on the device and watch the Status light activity. If the device has a power switch, turn the device’s power switch off and on, while watching the LED diagnostics.

    If the unit does not have a power switch, disconnect and reconnect the power cord.

    1/2/4-Port PWR or Status LEDDescription
    5 sec. off, 3 flashes, 5 sec. off, 3 flashes ...Redboot checksum failure.
    5 sec. off, 4 flashes, 5 sec. off, 4 flashes ...SREC load failure.
    5 quick flashesThe default application is starting up.
    10 sec. on, .1 sec. off, 10 sec. on .1 sec. off ...The default application is running.

  • Reduce network traffic by installing a second NIC in the host and connect directly to the device.

  • Verify that the Ethernet hub, switch, or router and any other network devices between the system and the Pepperl+Fuchs Comtrol, Inc. device are powered up and operating.

  • Verify that the IP address programmed into the Pepperl+Fuchs Comtrol, Inc. device matches the unique reserved IP configured address assigned by the system administrator.

  • Verify that the network IP address is correct. If IP addressing is being used, the system should be able to ping the device.

Network Device Connectivity

You can use the table below to verify that you are using the correct cable in the proper connector.

Product TypeConnected toEthernet CableConnector Name

DeviceMaster EIP-MOD-2101

DeviceMaster EIP-MOD-2201

Hub, switch, router, or NICStandard10/100

DeviceMaster EIP-MOD-2102

Hub, switch, router, or NICStandard10/100

DeviceMaster EIP-MOD-2302

Hub, switch, router, or NICStandard10/100 - 1E/2E

DeviceMaster EIP-MOD-2304

Hub, switch, router, or NICStandard10/100 E1/E2
nice color
02/06/20Home | Comtrol Website 
Copyright © 2020 Pepperl+Fuchs Comtrol, Inc.