This section contains troubleshooting information for your DeviceMaster Industrial Gateway device, which includes DeviceMaster UP, DeviceMaster EIP, DeviceMaster MOD, and DeviceMaster PNIO. You should review the following information before calling Technical Support because they will request that you perform many of the procedures or verifications before they will be able to help you diagnose a problem.

Troubleshooting checklist
General network device troubleshooting
Network device connectivity

If you cannot diagnose the problem, you can contact Pepperl+Fuchs Comtrol, Inc. Technical Support.

Troubleshooting Checklist

The following checklist may help you diagnose your problem:

Verify that you are using the correct types of cables on the correct connectors and that all cables are connected securely.

Note
Most customer problems reported to Pepperl+Fuchs Comtrol, Inc. Technical Support are eventually traced to cabling or network problems.
Reboot the system and the DeviceMaster Industrial Gateway device.
If you have a spare DeviceMaster Industrial Gateway device, try replacing the device.

General Network Troubleshooting

Review the following for general network troubleshooting.

Reset the power on the DeviceMaster Industrial Gateway device and watch the PWR or Status light activity. If the device has a power switch, turn the device’s power switch off and on, while watching the LED diagnostics.

If the unit does not have a power switch, disconnect and reconnect the power cord.

1/2/4-Port PWR or Status LED	Description
5 sec. off, 3 flashes, 5 sec. off, 3 flashes ...	Redboot checksum failure.
5 sec. off, 4 flashes, 5 sec. off, 4 flashes ...	SREC load failure.
5 quick flashes	The default application is starting up.
10 sec. on, .1 sec. off, 10 sec. on .1 sec. off ...	The default application is running.

16-Port STAT LED	Description
5 quick flashes	The default application is starting up.
10 sec. on. 1 sec. off, 10 sec. on.1 sec. off...	The default application is running.

Reduce network traffic by installing a second NIC in the host and connect directly to the device.
Verify that the Ethernet hub, switch, or router and any other network devices between the system and the DeviceMaster Industrial Gateway device are powered up and operating.
Verify that the IP address programmed into the DeviceMaster Industrial Gateway device matches the unique reserved IP configured address assigned by the system administrator.
Verify that the network IP address is correct. If IP addressing is being used, the system should be able to ping the DeviceMaster Industrial Gateway device.

Network Device Connectivity

You can use the table below to verify that you are using the correct cable in the proper connector.

Product Type	Connected to	Ethernet Cable	Connector Name
DeviceMaster UP 1 - Single Ethernet Panel Mount	Hub, switch, router, or NIC	Standard	10/100 ETHERNET
DeviceMaster UP 1 - Single Ethernet DIN Rail Mount	Hub, switch, router, or NIC	Standard	10/100
DeviceMaster UP 2/1E - Single Ethernet DIN Rail Mount	Hub, switch, router, or NIC	Standard	10/100
DeviceMaster UP 2/2E - Dual Ethernet DIN Rail Mount	Hub, switch, router, or NIC	Standard	10/100 - 1E/2E
DeviceMaster UP 4 - Dual Ethernet DIN Rail Mount	Hub, switch, router, or NIC	Standard	10/100 E1/E2
DeviceMaster UP 4 - Dual Ethernet Panel Mount	NIC	Standard	DOWN
DeviceMaster UP 4 - Dual Ethernet Panel Mount	Hub, switch, or router	Standard	10/100
DeviceMaster UP16 - Dual Ethernet Panel or Rack Mount	Hub, switch, router, or NIC	Standard	10/100

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