DeviceMaster PROFINET CbA Troubleshooting
This section contains troubleshooting information for your Pepperl+Fuchs Comtrol, Inc. device. You should
review the following information before calling Technical
Support because they will request that you perform many
of the procedures or verifications before they will be able to help
you diagnose a problem.
If you cannot diagnose the problem, you can contact Pepperl+Fuchs Comtrol, Inc.
The following checklist may help you diagnose your problem:
Verify that you are using the correct
types of cables on the correct connectors and that all cables are
Most customer problems reported to Pepperl+Fuchs Comtrol, Inc. Technical
Support are eventually traced to cabling or network problems.
Reboot the system and the device.
If you have a spare device, try replacing
General Network Troubleshooting
Review the following for general network troubleshooting.
Reset the power on the device
and watch the PWR or Status light activity. If the device
has a power switch, turn the device’s power switch off and on, while
watching the LED diagnostics.
If the unit does not have a power switch, disconnect and reconnect
the power cord.
|PWR or Status LED||Description|
|5 sec. off, 3 flashes, 5 sec. off, 3 flashes ...||Redboot checksum failure.|
|5 sec. off, 4 flashes, 5 sec. off, 4 flashes ...||SREC load failure.|
|5 quick flashes||The default application is starting up.|
|10 sec. on, .1 sec. off, 10 sec. on .1 sec. off ...||The default application is running.|
Reduce network traffic by installing a second NIC
in the host and connect directly to the device.
Verify that the Ethernet hub, switch, or router
and any other network devices between the system and the Pepperl+Fuchs Comtrol, Inc.
device are powered up and operating.
Verify that the IP address programmed into the Pepperl+Fuchs Comtrol, Inc.
device matches the unique reserved IP configured address assigned
by the system administrator.
Verify that the network IP address is correct. If
IP addressing is being used, the system should be able to ping the
Network Device Connectivity
You can use the table below to verify that you are using the
correct cable in the proper connector.
|Product Type||Connected to||Ethernet Cable||Connector Name|
|DeviceMaster UP 1||Hub, switch, router, or NIC||Standard||10/100 ETHERNET|
|DeviceMaster UP 1 Embedded||Hub, switch, router, or NIC||Standard||RJ45 port (not labeled)|
|DeviceMaster UP 2/1E - Single Ethernet Port||Hub, switch, router, or NIC||Standard||10/100|
|DeviceMaster UP 2/2E - Dual Ethernet Ports||Hub, switch, router, or NIC||Standard||10/100 - 1E/2E|
|DeviceMaster UP 4||NIC||Standard||DOWN|
|Hub, switch, or router||Standard||UP|